Privacy policy

Last updated: March 20, 2026

ZivaOne Store operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ZivaOne Store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment details such as credit/debit card information, transaction details, and payment confirmations (processed securely via third-party providers).
  • Account information including your username, password, preferences, and settings.
  • Transaction information including items viewed, added to cart, purchased, returned, or exchanged.
  • Communications including messages you send to us for support or inquiries.
  • Device information including browser type, IP address, device identifiers, and network details.
  • Usage information including how you interact with our Services.
  • Health and wellness data including data collected through your use of ZivaOne products and services, such as heart rate, heart rate variability (HRV), sleep patterns, activity levels, stress indicators, SpO2 levels, and similar wellness-related metrics. This data is used to provide, improve, and personalize your experience and is not intended for medical diagnosis or treatment purposes.

Personal Information Sources

We may collect personal information from:

  • Directly from you (account creation, purchases, reviews, or support requests)
  • Automatically through cookies and similar technologies
  • Service providers (Shopify, payment processors, analytics tools)
  • Partners or third parties

How We Use Your Personal Information

We use your personal information to:

Provide and Improve Services

  • Process orders, payments, shipping, and returns
  • Manage accounts and preferences
  • Provide personalized recommendations
  • Enable reviews and user-generated content

Marketing and Advertising

  • Send promotional emails or messages
  • Show personalized ads based on your activity

Security and Fraud Prevention

  • Protect accounts and transactions
  • Detect and prevent fraud or misuse
  • Ensure safe usage of our services

Communicating with You

  • Provide customer support
  • Respond to inquiries
  • Send service-related updates

Legal Compliance

  • Comply with legal obligations
  • Respond to lawful requests

How We Disclose Personal Information

We may share your personal information:

  • With Shopify and service providers (hosting, payments, analytics, shipping)
  • With marketing partners for advertising and campaigns
  • When required by law or legal process
  • During business transfers (merger, acquisition, etc.)
  • With your consent

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services.

Information may be transferred and processed outside your country. Shopify may use data across its platform to improve services.

Learn more:
Shopify Privacy Policy: https://privacy.shopify.com/en
Shopify Privacy Portal: https://privacy.shopify.com/en

Third Party Websites and Links

Our Services may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before use.

Children’s Data

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If such data is identified, it will be deleted.

Contact: hellous@zivaone.com

Security and Retention of Your Information

We implement reasonable security measures such as encryption and secure servers. However, no system is completely secure.

We retain your information only as long as necessary for:

  • Providing services
  • Legal compliance
  • Resolving disputes

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your personal data
  • Request deletion
  • Correct inaccurate data
  • Request data portability
  • Opt-out of targeted advertising

You can exercise these rights by contacting us at:
hellous@zivaone.com

You may unsubscribe from marketing emails anytime using the link in the email. We may still send transactional or service-related emails.

Complaints

If you have concerns about how we process your data, contact us at hellous@zivaone.com. You may also contact your local data protection authority if applicable.

International Transfers

Your information may be processed outside your country. Where required, we use appropriate safeguards such as standard contractual clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact

If you have any questions or wish to exercise your rights, contact us at:

📧 hellous@zivaone.com

📍 43456 Ellsworth St, #3015 Fremont, CA 94539